Shipping Information: Where is My Order?

At Breathable-Shoe.com, we want to keep you fully informed from the moment you place your order until it arrives at your door. You can easily track your order’s journey using the tools below.

How can I track my order?
Once your order has been processed and dispatched, you will receive a shipping confirmation email. This email will contain your unique tracking number and a direct link to the courier’s website, where you can see the real-time status and estimated delivery date of your parcel.

If you have created an account on our website, you can also find all your tracking information and order history by logging into the “My Account” section.

Which carrier delivers my order?
We partner with several trusted national and international courier services to deliver your orders, including standard and express options. The specific carrier used for your shipment will be identified in your shipping confirmation email and within your order tracking details.

What is the delivery time?
Delivery times depend on your selected shipping method and destination. Standard delivery typically takes between 3 to 7 business days for domestic orders. International delivery times vary by country. Please note that these timeframes commence from the moment of dispatch, not the order date, and do not include any potential customs clearance procedures for international shipments.

My tracking information hasn’t updated. What should I do?
Courier tracking systems usually update within 24-48 hours of dispatch. If your tracking details have not refreshed after this period, it may be due to a scan delay within the carrier’s logistics network. We recommend allowing an additional business day for updates. If the status remains unchanged, please contact our Customer Service team for assistance, and we will investigate with the carrier on your behalf.

Can I change the delivery address after ordering?
For security reasons, we are unable to modify the shipping address once an order has been placed and is in the process of being prepared for shipment. This policy helps us prevent fraud and ensure your order reaches its intended destination securely.

What if I am not home upon delivery?
The courier will generally leave a notification card with instructions on how to arrange for a redelivery or where you can collect your parcel from a local depot. Please refer to the specific instructions provided by the carrier in their tracking updates or on the notification card.

My order shows as delivered, but I haven’t received it.
In rare cases, tracking may indicate delivery slightly before the parcel is physically left at your address. We first recommend checking all possible safe locations around your property (e.g., with neighbours, behind plant pots, or in a designated safe space). If the parcel cannot be located after 48 hours, please contact our support team, and we will initiate an inquiry with the delivery carrier.

Do you ship internationally?
Yes, we ship to numerous countries worldwide. Shipping costs and delivery timelines for international orders are calculated at checkout based on your destination. Please be aware that international shipments may be subject to import duties and taxes, which are the responsibility of the recipient as determined by local customs authorities.

For any further questions regarding your shipment, please visit our dedicated Customer Service portal on Breathable-Shoe.com.