Returns and Refunds at Breathable-Shoe.com
At Breathable-Shoe.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns process.
What are my return options?
You can return items purchased online from Breathable-Shoe.com in two convenient ways:
- Return via Postal Service: This is our standard and recommended method. You can initiate a return directly from your online account. Once authorized, you will receive a returns note to include with your parcel. Simply pack the unused and undamaged items in their original packaging and post them back to us using a secure trackable service. Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error or a faulty product.
- Return to a Partner Store: Items purchased online can also be returned in person at any participating partner retail location. Please bring the items you wish to return, along with your order confirmation or invoice. The products must be unused, in their original and undamaged packaging, with all tags attached. Our store staff will assist you with the return process. This option is free of charge.
Which items can be returned?
Returns are accepted within 60 days from the date of purchase for items that are unused, in perfect condition, and with all original tags and packaging intact. For hygiene reasons, footwear must be tried on a clean, indoor surface to preserve the condition of the sole. All accessories and apparel must have all protective materials and labels attached.
How long does the returns process take?
Once we receive your returned parcel at our logistics center, please allow up to 14 working days for the refund to be fully processed. The time it takes for the refunded amount to appear in your account depends on your bank or card issuer’s policies, and may take a few additional business days.
The entire process from the day you mail the package typically takes between 2 to 3 weeks. Returns made directly to a partner store are generally processed faster, with refunds issued within a few business days after the store completes the transaction.
How will I receive my refund?
Refunds are issued using the same payment method used for the original purchase. If you paid by credit or debit card, the amount will be refunded back to that card. For returns made in a partner store, refunds may be offered via an alternative method as per the store’s policy.
Please remember to keep your proof of postage until the return is fully completed. We are not liable for parcels lost in transit if you choose a non-trackable postal service. For the most current and detailed information, please always refer to the Returns and Refunds section on the Breathable-Shoe.com website.